Contact Us
Have a question? You're in the right place.
Most questions can be answered instantly below — if you still need help, our support team is here for you.
Before you contact us
We recommend checking the sections below first. Many common questions can be resolved quickly without needing to contact support.
Frequently asked questions
Common fixes
If something isn't working as expected, try the following:
- Refresh the page and try again
- Check you are using the correct reveal link
- Try opening the link in a different browser or device
- Check your internet connection
- Check your email spam or junk folder
If your memory is not loading:
- It may no longer be available
- The link may have expired
- The link may have been entered incorrectly
Helpful policies
For more detailed information, you can review the following:
These explain how the service works, how your data is handled, and when refunds may apply.
When to contact Tap & Bloom
Please contact us if:
- Your memory cannot be accessed after purchase
- A technical issue prevented delivery
- You were charged more than once
- Something is not working and cannot be resolved using the steps above
Contact support
You can reach us at:
Tap & Bloom is currently in an early launch phase, and support is handled personally.
You can contact us at any time via email, and we aim to respond within 24 hours.
Response times may vary during weekends or busy periods, but we’ll always do our best to get back to you as quickly as possible.
