Refund policy

Last updated: April 1, 2026

1. Digital Product – No Physical Shipping

Tap & Bloom provides digital products only.
We do not ship any physical items.

All purchases are delivered electronically.

2. Delivery of Your Purchase

Once your purchase is complete, your memory experience will be created and delivered digitally.

Delivery is considered complete when:

  • The memory reveal link is generated and made available to you, or

  • The link is successfully sent to the recipient via the details you provide

3. Delivery Time

Delivery is typically immediate after purchase.

However, delivery times are not guaranteed and may be affected by:

  • Internet connectivity

  • Device or browser issues

  • Third-party services (e.g. email/SMS providers)

4. Responsibility for Delivery Details

You are responsible for:

  • Entering correct recipient email addresses or phone numbers

  • Sharing links securely

Tap & Bloom is not responsible for:

  • Incorrect delivery due to user error

  • Access by unintended recipients

  • Link sharing after delivery

5. Returns

Due to the nature of digital products, purchases cannot be returned.

6. Refunds

Refunds are only provided in limited circumstances.

Refunds may be issued if:

  • A technical issue prevents delivery or access

  • A duplicate payment is made

  • The product cannot be delivered as intended and the issue cannot be resolved

Refunds will not be issued for:

  • Change of mind

  • Dissatisfaction with the content or experience

  • Recipient not opening the memory

  • Incorrect recipient details provided by the user

  • Link sharing or misuse after delivery

  • Successfully delivered and accessible products

7. Delivery Issues

If you experience any issues with delivery or access, please contact us as soon as possible.

We will make reasonable efforts to:

  • Investigate the issue

  • Resolve technical problems

  • Provide a solution where appropriate

8. Contact

For support, please contact:

Email: harvey@tapandbloom.co.uk